The Client Experience
Welcome to the Client Experience, where stories of resilience, healing, and hope converge. Discover firsthand accounts from individuals who have embarked on transformative journeys with us at Family Psychiatry Practice & Associates. Their words illuminate the profound impact of the compassionate care and expert guidance FPPA provides for navigating life's challenges.
As a (scattered, busy, over-scheduled, overwhelmed, over-extended) neurodivergent mom with neurodivergent kids, FPPA has been huge benefit to my family. Everyone from the front desk staff to the providers is kind and approachable, and it's apparent that they really care about their patients.
From my first interaction with the practice manager, Alissa, I knew I was in the right place. She's funny, friendly, and makes you feel like you matter. Sometimes I feel like I'm getting bonus therapy just catching up with her while my kids are working with the doctors.
Speaking of the doctors, you'd be hard pressed to find someone who exudes kindness, grace, and understanding like Dr. Duke-Sui. He's great at helping both kids and adults reframe their thinking and while he does work through the pharmaceutical aspects of treatment, he does so with a holistic, whole-person approach.
I started working with mental health providers in support of one of my children when he was in first grade. I changed providers multiple times--sometimes because I felt the provider was just a pill pusher, sometimes because my questions were either dismissed, or the worst--because I was hit with condescension for questioning approaches or modalities. My kid can be really complex (as most kids are), and it's been a journey to get this amazing little person to a place where he can be successful in school, sometimes in spite of himself. Dr. Duke-Sui is supportive and insightful, and I can't imagine a situation where he could be considered condescending.
This practice is not only great with children, but they're also amazing with adults. My day-to-day can be so challenging and overwhelming, I recognized that I could use some support as well. I walk out of every appointment feeling empowered and in a better place than I was before my appointment.
My eldest also works with Lee, the therapist at the practice. She was hesitant at first about therapy in general, but has found him to be a fantastic resource to help navigate some of the drama involved in high school. I'm thankful she has another trusted adult to work with because sometimes you just want to talk to someone other than your mom!. . .
— M.O. “We cannot speak more highly of Dr. Duke-Sui and his team. Dr. Duke-Sui is compassionate, kind, light hearted, intelligent, and a GREAT listener. We had several appointments and he never once made us feel rushed. He listened and asked questions to make sure he fully understood what was going on with our family member and then provided action steps. His staff is just as amazing. VERY responsive, friendly, respectful, and helpful. We feel so very blessed to have found Dr. Duke-Sui. HIGHLY RECOMMEND.”— A.D. “I am absolutely delighted to give this psychiatrist a well-deserved five-star review. From the very first session, I was struck by their caring and thoughtful approach. They created a safe and welcoming environment, which made me feel comfortable to share and express myself.
Their thoroughness in understanding my situation was truly commendable. Every session was well-planned, and each step of the process was clearly explained. This transparency was incredibly reassuring; it showed me that they were genuinely invested in my well-being.
What sets this psychiatrist apart is their honesty. Their straightforward yet empathetic approach helped me gain a better understanding of my own mental health. They were always ready to answer any questions I had, providing helpful insights and practical advice that made a real difference in my life.
Above all, their skills as a psychiatrist are simply outstanding. Their expertise and knowledge were evident in every interaction. They were able to guide me through challenging times with an ease that speaks volumes about their experience in the field.
Their trustworthiness is beyond question. I felt comfortable sharing my thoughts and feelings, knowing they would be met with understanding and confidentiality. This trust has been instrumental in my progress.
In conclusion, if you're seeking a psychiatrist who combines exceptional skill with a genuinely caring approach, look no further. This psychiatrist's thoughtful, thorough, and transparent treatment has made a significant difference in my life, and I am incredibly grateful for their help. Five stars without a doubt!”— D.P.“This practice is truly incredible. I found them via Google and was in dire need for help managing my ADHD and anxiety. I am a high performer but my lows can be significantly low and long when I don’t have appropriate support. Dr. Ortegon was so approachable, supportive, and informative. He was patient with numerous breakdowns I had during my assessment explaining my anxiety issues, he went through every follow up question and thoroughly explained management options. I did not feel rushed or pressured, he made it clear I could reach out any time I need to. The reception team was friendly and kind and gentle, very polite during check in and check out. I will be using this practice for a long time. I appreciate their pricing for the amazing quality of care I get since I do not have insurance and the cheaper places will often nickel and dime you on every step. This place makes the cost transparent and valuable!”— G.